Enterprise Mobility Management; Business Cellular Savings; Lower Cellular Costs, Lower Wireless Costs, ATT, Verizon Wireless, T-Mobile, Sprint, WEM

Application Support Specialist

We are looking for an experienced Application Support Specialist who is customer-oriented and can provide the first line of support for our internal enterprise applications. Reporting directly to the IT Manager, the ideal candidate will have strong experience in troubleshooting, escalating and resolving tickets related to application issues. 

If you have a passion for helping users and are looking to be a key player in a fast-growing, innovative company, this role is for you.

We’d love to find someone who can:

  • Support our internally developed enterprise applications

  • Work with end-users to identify issues 

  • Filter, triage and route support calls to appropriate channels

  • Identify, research & resolve or escalate issues as needed to proper cross-functional team

  • Assist as required to cross-functional teams after an escalation

  • Document resolutions for building and maintaining of our knowledge base 

  • Track and monitor tickets to ensure timely resolution

  • Provide first level application/technical training to users

It would be awesome if you have:

  • At least 2 years of experience supporting enterprise application and user requests

  • Experience in telecommunications and mobile lifecycle management

  • Experience with JIRA

  • Experience with ConnectWise Manage

We’d love to find someone who has:

  • An associate degree or BA/BS in Computer Science or similar

  • Knowledge of commonly used tech support concepts, practices, and procedures

  • Strong knowledge of cellular products and services

  • Strong background in problem solving and troubleshooting 

  • Strong communications skills that are support and customer service oriented

  • Strong organization and documentation skills

Location

  • Roslyn Heights, NY

  • Lancaster, PA

  • East Windsor, NJ

OR

  • Remote

We Provide

  • Salary & benefits to commensurate with experience and achievement 

  • Training opportunities and a highly collaborative environment

To apply please send us an e-mail with your resume and cover letter.

 

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