The results of our initial Net Promoter Score (NPS®) customer survey are in! vMOX received an impressive overall score of 93, indicating that 93% of our clients would recommend vMOX to a friend or a colleague. This score is well above the average benchmark NPS scores for providers in the Wireless, Internet and Utilities industry categories, among others. (source)
The NPS survey, co-developed by Bain and Satmetrix, is used by millions of businesses to gauge customer satisfaction, brand perception and loyalty. Survey answers are based on a 0-10 scale, so the overall NPS scores can ranges between -100 and 100, with -100 being the worst and 100 being the best.
The vMOX team also received scores of 98 for Level of Service Provided and 97 for Level of Professionalism Demonstrated.
Thank you to all of the customers that responded!