Mobility has become increasingly strategic in today’s workplace. Yet unfortunately the management of corporate mobile environments – from invoices to inventories – has not followed suit. Enterprises are finding out the hard way that passive management of a mobility program can have a tremendously negative financial impact on a company’s bottom line. There is no better time than 2019 to move from passive to proactive.
The mobility world is always changing: new devices, new promotions, new rate plan offerings. Likewise, your company’s mobile environment is always changing: employee turnover, vacations, international travel, and work ‘busy seasons.’ With so many variables constantly changing, business can no longer afford to be reactive in their management approach.
Management activities need to be addressed in real-time, not after the fact. Analyzing bills at the end of the month doesn’t help when a user exceeds his/her usage threshold 10 days into the billing period. A best practice now is to monitor all invoices in-cycle to catch abusive users, usage pool overages, or incorrectly provisioned lines before they can have a serious financial impact. When issues like that continue over a full billing period, the costs add up, and the tasks involved in calculating, disputing and following up on claims with the carrier will be extremely tedious and time consuming.
Likewise, device inventories need be monitored on a regular basis to ensure that as employees come and go or upgrade to newer equipment, devices are activated and deactivated in a timely manner. Proactively tracking all devices will eliminate costly zero-usage devices or expensive duplication of services. Another best practice is to document and track all equipment contracts as soon as they are executed, enabling the enterprise to know contract status of every single device in service, as well as upgrade eligibility dates, and potential early termination charges.
If these alone aren’t sufficient reasons to get active regarding your organization’s mobility program, at the very least they should at least encourage you to authorize a mobile expense audit of your company’s wireless expenses to see what is being left on the table. In 2019, one of the most strategic things that an organization can do is abandon a reactive “wait and see” method of managed mobility and become more proactive.