Wireless Procurement Specialist

We are looking for a Wireless Procurement Specialist who excels in working independently and providing exceptional customer service. vMOX is a growing organization specializing in corporate mobility optimization and device management. The ideal candidate will have a strong understanding of the mobile service provider landscape, wireless device procurement best practices and be experienced to the ‘ins and outs’ of wireless lifecycle management. This role will be part of a small but important team responsible for the procurement, provisioning, and escalation management of thousands of wireless devices on behalf of our customers.  

Responsibilities

  • Monitor daily order and ticket queues, working in a first in first out method

  • Process and manage wireless order for clients including but not limited to, new activations, ports, transfers, upgrades, suspends, cancellations, and feature changes

  • Identify, analyze and communicate issues to the appropriate escalation team so they can be resolved timely

  • Write documentation and provide basic training to vendors and clients on device support

  • Multitask effectively, ensuring that no customer or ticket is forgotten

  • Order new wireless devices and manage hardware lifecycle by maintaining and documenting inventory in the asset database

  • Assist account owners with buildout and maintenance of client device catalogs

  • Generate reports from single or multiple systems.

  • Train end users on new procurement functionality and services

Requirements

  • Associates degree in any related field or 2+ years in wireless service procurement

  • Mobility lifecycle experience required

  • Strong knowledge of cellular products and services

  • Excellent listening, speaking, and written communication and presentation skills

  • Strong organizational skills with a focus on follow-through and attention to detail

  • Managed services experience a plus

Location

  • Flexible - Remote Office option

Compensation

  • Salary, bonus & benefits commensurate with experience and achievement

To apply please send us an e-mail with your resume and cover letter, including salary requirements

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