Open job positions

IT Helpdesk Technician

vMOX is looking for an IT Helpdesk Technician who will be responsible for answering questions and requests related to IT issues. As the first point of contact for users seeking technical assistance, the Helpdesk Technician provides remote assistance by contacting users who submitted a helpdesk request. If you have a passion for helping employees and are looking to be a key player in a fast-growing, innovative company, this role is for you.


NOTE: This position is remote; however, the perfect candidate must be able to commute to our Port Washington, NY and/or East Windsor, NJ offices as required to receive equipment.


In this job you will:

  • Interpret, evaluate, and resolve problems reported to the help desk regarding various hardware, software, and corporate systems.
  • Monitor all support ticket queues; open, resolve or reassign tickets appropriately. Escalate advanced inquiries to the IT Manager.
  • Place service calls to outside vendors (Office 365, Microsoft Azure, etc.); monitor and track the call until the issue is resolved.
  • Onboarding and offboarding for new and terminating employees to include equipment delivery, setup, software installation, and equipment return.
  • Maintain current records of problem tickets and their resolutions in the required database.
  • Stay informed and current with all procedures for systems and equipment, ensuring documentation is up-to-date and accurate.
  • Maintain inventory records of all assigned equipment.


Qualifications for the role:

  • Bachelor’s degree in computer science or equivalent work experience.
  • Two to five years of experience supporting user requests in IT Helpdesk environment.
  • Strong background in troubleshooting and problem solving.
  • Demonstrated understanding of computer systems, mobile devices and other tech products.
  • Ability to analyze and address the needs of users.
  • Ability to diagnose and resolve basic technical issues.
  • Excellent communication skills.
  • Professional demeanor.
  • Strong organization and documentation skills.



  • 100% remote in the comfort of your most effective environment
  • Must be able to commute to Port Washington, NY or East Windsor, NJ office as necessary to receive equipment.


NOTE: The salary range of this position for an hourly employee is $20.00 - $27.00 per hour commensurate with experience and achievement.  


To apply to an open position, please send your resume, cover letter and salary expectations to (no calls please). Principals only. Headhunters, recruiters and staffing agencies — please do not apply.


vMOX provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.