I’ve worked in IT for over 30 years. In the top 5 of all support ever experienced from the 2-support staff that handled my iPhone setup. As a consultant, direct client service and communication is critical in successful delivery of service. Your team members aced that service, with professionalism and an honest display of warmth in their styles. Highly recommend both of your staff that worked on my phone setup as mentors for new members of your team!