vMOX is looking for a Technical Writer with proven experience in software and business process writing. As a Technical Writer, you are highly proficient in a knowledgebase environment and are skilled in evaluating and analyzing complex information. You have a natural desire to help people understand things that are hard to understand. If you have a passion for helping clients and are looking to be a key player in a fast-growing, innovative company, this role is for you.
In this job you will:
Collaborate with product manager, clients, end users, and other stakeholders to understand user needs and Create, update, and maintain articles in a knowledgebase.
Document complex business processes according to Company standards.
Be present (onsite or via phone conference) to capture process details as presented during meetings.
Communicate effectively to direct management and speak to the progress of a project at any given time.
Work closely with the team to ensure accuracy of workflows and diagrams.
Develop comprehensive content that meets organizational standards.
Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content.
Independently gather information to develop, organize, and write procedures, technical specifications, and process documentation.
Evaluate current content and develop innovative approaches for improvement.
Other duties as required.
Qualifications for the role:
Bachelor’s degree required.
5-7 years industry experience as an effective technical writer.
Previous experience writing technical content for multiple audiences.
Strong professional and interpersonal skills.
Excellent verbal, written, phone, and interpersonal skills.
Ability to work in a fast-paced, high-volume work environment.
Ability to work efficiently from home, but under the supervision of direct management.
Experience in telecom and technology a plus.
Strong communication and organizational skills, as well as impeccable attention to detail.
Strong listening and writing ability as demonstrated ability accurately document information provided verbally.
Previous software documentation experience.
100% remote in the comfort of your most effective environment.
The salary range of this position is $40,000-$45,000 commensurate with experience and achievement.
To apply to an open position, please send your resume, cover letter and salary expectations to email@example.com (no calls please). Principals only. Headhunters, recruiters and staffing agencies — please do not apply.
vMOX provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.