We’ve all been there. When you’re having a technical issue with your mobile devices or applications, nothing makes the problem worse than inadequate support. It’s as though you can hear the seconds tick away as you await a resolution. All the while, the work that relies on functional technology goes undone, increasing your frustration.
Beyond being inconvenienced as a user, the consequences of a poor IT helpdesk or service desk are significant for your organization. Here are seven ways your business might be impacted:
How To Avoid These Consequences
With your company’s reliance on mobile technology, planning for helpdesk or service desk support shouldn't be an afterthought. Here are three key steps to ensure you’re on the right track.
Why Outsourcing Your Mobile Service Desk Could Be the Answer
The surefire way to avoid the negative impact of providing poor wireless support is to call on experts. Here are several ways outsourcing your end user mobile service desk to a partner like vMOX may benefit your organization:
• 24 x 7 x 365, follow-the-sun global support
• 100 percent regional teams
• Multichannel contact methods (e.g., voice, text, email, chat, etc.)
• Specialized technology and mobile expertise
• Increased IT ticket response times
• Scalability to manage fluctuations in ticket volume
• Consistent, quality support
• Employee satisfaction reporting
• Customized scripting
• Autocaller recognition
• Dynamic and VIP call routing
• Detailed reporting and analytics
In addition to these benefits, outsourcing your IT helpdesk or service desk simply alleviates the administrative headaches that come with managing one internally. Employees can spend less time with wireless issues and focus on operational goals and strategic initiatives, while you confidently provide a pleasant and consistent end user experience.
Need quick, reliable and accurate wireless support? Connect with a vMOX expert today. Curious what's trending in IT support? Check out our recent podcast - A Look at the Enterprise Mobility Service Desk of the Future.