Enterprise Mobility Management; Business Cellular Savings; Lower Cellular Costs, Lower Wireless Costs, ATT, Verizon Wireless, T-Mobile, Sprint, WEM


Apple with shortly announce their latest and greatest iPhone and iPad releases with the hopes of enticing most users to upgrade. Other equipment manufactures will shortly follow suit. However, since the average life of a handset in the U.S. 21 months (according to Recon Analytics, it’s not a no-brainer for businesses yo upgrade employee’s devices every year. But what factors should companies consider when assessing the need to move to next generation smartphones and tablets?

Historically, the differences between models in any phone series are not significant.  Software upgrades, aside, the reality is that for the most part upgrading devices will not affect your employee’s productivity or your ROI.  But there are times when a device does not, or cannot, meet the needs of your users, and you do need to upgrade. Here are some examples:

Physical Damage

Damage is one of the primary factors in reducing the lifespan of a smartphone. Smartphones are complex and fragile pieces of equipment, and even a relatively light impact can have grave consequences for their internal workings. Using screen protectors and impact cushioning bumpers can help to reduce the risk of drop damage. It's also important to keep devices away from water, as water damage can be severe and will often invalidate a phone's warranty.

Battery Life

Obviously, without a functioning battery, a smartphone can't perform any function. The lithium-ion batteries in most smartphones should not be exposed to excessive heat or allowed to run down to zero charge too often, as this could make them fail before their time. Be careful with removable batteries, too, as these can be easily lost and sometimes have very small, fragile contacts that are often bent easily.

Added Security

In today’s world, businesses need to ensure that employee’s devices offer hardware level security. Most newer models have built-in security features to prevent attacks, and some even offer a “pattern lock” – a personalized shape or pattern that is drawn on the screen to grant access. Other security options available may be touch ID, facial recognition and iris scanners.

Regular Use

Regular daily use takes its toll on a smartphone over time, with dirt and debris often accumulating in hard-to-reach places. All users should attempt to keep their devices away from excessive dust and clean it regularly using a cotton swab. In addition, make sure you aren't pressing on your phone's screen too hard when you use it, as this can reduce screen sensitivity and could cause cracks. A gentle press is all it takes for touchscreen phones.

Need for Storage

Storage. Older smartphones memory and storage space may be less. On the iPhone XR you can either opt for 64 GB up to 256 GB of storage while the iPhone XS Max offers 64 GB to 512 GB. Make sure your employees have devices that have substantial storage space so they will have no issues opening and utilizing apps.

Increased Speed

Application processor performances seem to improve with each new release of mobile devices. If your employees need to access business apps like Salesforce via their mobile devices, upgrading to a device that can leverage new technologies, such as 5G, to load apps faster could justify the move.


In conclusion, providers and device manufacturers are continually introducing new versions of their products, but newer is not necessarily better… or needed.  Learning the factors behind a smartphone's life expectancy can help you prolong the lives of individual devices, and make mobility a better investment for your business.

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