6 Best Practices for Creating a Positive Experience for Mobile Users

A 2021 IDC survey found 85 percent of companies agree that an improved employee experience and higher employee engagement translate to a better customer experience, higher customer satisfaction and higher revenue.

Considering the rise in remote work, in many ways, employees' mobile user experience is their work experience. Investing in a positive enterprise mobility user experience can translate to greater customer satisfaction and success for your business.

To create a positive experience for your mobile users, consider these best practices:

1. Focus on onboarding — Start by making a good first impression with a simple, systematic and speedy onboarding process for mobility, delivered automatically by a partner like vMOX. When employees join your company, vMOX ensures their mobile devices are properly configured, enrolled in a Mobile Device Management (MDM) system like Microsoft Intune or IBM MaaS 360, and shipped with detailed, step-by-step instructions for activation and use. vMOX also kits devices with the appropriate cases, screen protectors and chargers, so employees have everything they need to hit the ground running.
2. Simplify troubleshooting —Employee dependence on mobile technologies requires that support be accessible, timely and helpful. That can be challenging for overburdened in-house IT teams that must keep the corporate network, infrastructure, applications and security up and running. vMOX offers a 24/7/365 end user mobile service desk to troubleshoot and fix device issues quickly just like an internal IT helpdesk. Even if a new device is required, vMOX ensures it arrives by the next day with its inventory management and mobile device logistics services.
3. Clarify policies — Employees don't want to be reprimanded for excess wireless roaming charges, arbitrarily denied the latest model phone, or blamed for an unintended data compromise. Don't put them in this unenviable position. Clarify mobile device policies around usage, travel, liability, security and upgrades so everyone is on the same page.
4. Optimize wireless service plans — When you optimize your wireless service plans, your users have the data they need, when and where they need it. An enterprise mobility partner like vMOX can help you select wireless service plans matching your employees' usage and negotiate carrier contracts on your behalf. Ongoing plan management can help ensure that your wireless services are usage- and cost-optimized.
5. Secure your data — When it comes to user experience, security provides users with the peace of mind to work wirelessly without compromising company and customer data. Frequently communicating security policies and update requirements reminds employees that their cooperation and compliance are vital to your business's information security strategy.
6. Centralize management — Centralizing the management functions of your enterprise mobility environment not only helps managers but users as well. With vMOX's OnePortal, for example, users have one place to check if they are upgrade-eligible, submit a support ticket, or chat with an expert.

How important is mobility user experience?

Compared to mobility cost reduction, efficiency, ease of management and productivity, where should user experience rank as a business priority? Mobility experts put user experience at the top of the list. Here's why: a great mobile user experience impacts all the other metrics by improving productivity, increasing efficiencies, decreasing management overhead, lowering costs and, ultimately, driving greater success for your business.

Ready to improve your employee user experience? Connect with a vMOX expert today.